FAQ

My card has expired, how do I get a new one?
If you already have an accepted safety training qualification that does not expire within 6 months you can apply for an EMSS Safety Passport card. The view ...
Wed, 28 Oct, 2020 at 10:09 AM
My photograph has been declined, how do I upload a new one?
Simply log back in to your online account and upload a new photograph that meets our guidelines
Mon, 17 Dec, 2018 at 11:12 AM
Can I change the photo on my profile?
Any changes to your profile picture must accompany a new card to ensure the cards photo matches your online profile. This can be done by ordering a replace...
Mon, 17 Dec, 2018 at 11:13 AM
I need a replacement card
Replacement cards can be ordered for current EMSS safety passport holders from within their account. Log in to your account and click on the 'Order a r...
Tue, 12 Mar, 2019 at 2:51 PM
Can I book on the two day course?
The short answer is no.  Usually the two day course is associated with the ECITB CCNSG passport not the EMSS Safety Passport.  The EMSS Safety Passp...
Wed, 28 Oct, 2020 at 11:37 AM
Is this the same as the CCNSG passport?
The National Safety Passport training – accredited by EMSS Safety Passport Ltd is an online training course, whereas the CCNSG is a two day course (or 1 day...
Wed, 28 Oct, 2020 at 11:37 AM
I've lost my card
Replacement cards can be ordered for current EMSS safety passport holders from within their account. Log in to your account and click on the 'Order a r...
Wed, 28 Oct, 2020 at 11:39 AM
How do I get a VAT receipt?
Receipts can be downloaded from your account. Simply log in with the account that purchased and go to the payments tab. All of you purchases will be...
Wed, 3 Feb, 2021 at 9:55 AM